Current test release
No real payments are accepted through the current disconnected sandbox integrations. Test Points and sandbox settlement records do not represent paid consumer orders. The implemented test refund can return eligible held Points before payout; post-settlement disputes and real cash/crypto refunds require operational handling that is not yet implemented. These limitations are not a future no-refunds policy.
Consumer protections for a future UK sale
Mandatory rights remain intact. Goods must meet the applicable description, quality and fitness requirements. Faulty goods and defective digital content/services have statutory remedies; seller guarantees do not replace them. An order marked delivered or confirmed does not end valid rights. Government returns guidance.
For eligible distance-sold goods, a consumer can notify cancellation within 14 days after receipt, then normally has 14 days to return them. Refunds must follow the applicable deadline and include standard outward delivery where required. Responsibility for return costs and any lawful handling deduction must be disclosed and assessed; no automatic administrative penalty applies. Perishable, personalized and certain unsealed goods can have exceptions, while defect rights remain.
Service and digital-content cancellation rules differ. Immediate paid digital delivery requires separate express consent and acknowledgment of any lawful loss of cancellation rights, plus durable confirmation. A generic terms tick or clicking Download is not a universal waiver. This release does not implement that paid-content waiver, so it must not be asserted against a buyer. Government digital-selling guidance.
Reporting a problem
Retain the order, seller, product, date, amount/currency and a brief description or evidence. Do not send card numbers, passwords, private keys or unnecessary medical details. The seller and operator need verified contact routes before paid launch. The draft contact fields are in the legal centre; no functioning support inbox is currently represented. Food-safety or immediate personal-safety issues should be raised with the relevant authority or emergency service as appropriate.
No dispute is rejected solely because a crypto payment is irreversible or an on-chain state cannot be edited. A future crypto refund method, valuation and network-cost policy must be stated before payment and preserve mandatory remedies. Provider refunds and chargebacks depend on the actual payment arrangement; this release makes no unsupported promise that they are connected.
Model cancellation notice
Save this wording and send it to the identified seller's supplied cancellation contact when that service launches:
- To: [Seller legal name, postal address and cancellation email supplied with the order]
- I give notice that I cancel my contract for: [goods / service / digital content description]
- Ordered on / received on: [dates]
- Order reference: [reference]
- Consumer name and contact/address: [details needed to identify the order]
- Date of notice: [date]
- Signature: [only if submitted on paper]
The model form is optional; an unambiguous valid cancellation notice must not be refused merely because this form was not used. It is not a submission form or a promise of a connected refund service.